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Privacy Policy and Return Policy for Mafate7
Last Updated: 01-September-2024
1. Introduction
Welcome to Mafate7. We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and securely. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website and services.
2. Information We Collect
Personal Information: We may collect personal information, such as your name, email address, and contact details when you register an account or make a purchase.
Payment Information: We collect payment details necessary for processing transactions, including credit card information, billing address, and payment history. However, we do not store full credit card numbers; these are securely processed by our payment processors.
Log Data: We automatically collect information about your visit to our website, including your IP address, browser type, pages visited, and the duration of your visit.
Cookies: We use cookies and similar technologies to enhance your experience on our site and collect information about your preferences.
3. How We Use Your Information
We use your personal information and other data for the following purposes:
- To provide, maintain, and improve our services.
- To process and complete transactions.
- To communicate with you, including order updates and customer support.
- To send you marketing and promotional materials (only with your consent).
- To comply with legal obligations and enforce our policies.
4. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your data with trusted service providers who assist us in delivering our services.
5. Security
We take security seriously and use industry-standard measures to protect your personal information. While we strive to protect your data, please note that no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Your Choices
You have the right to:
- Access, update, or delete your personal information.
- Opt-out of marketing communications.
- Control cookie preferences.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes via email or by posting a notice on our website.
8. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your data, please contact us at:
Email: contact@mafate7.net
Phone: +96871533553
9. Return Policy
We are committed to providing you with high-quality software licenses and activation products. If you encounter issues with a software license purchased from us that prevent its intended use, please follow the guidelines below to request assistance.
9.1 Eligibility for Returns
- We accept returns for defective products only.
- To be eligible for a replacement license, you must contact us within one (1) day of the purchase date.
- Returns or exchanges are not accepted for any other reasons.
9.2 How to Request a Return
Contact Us: To initiate a request for a replacement license, please contact our customer support team at contact@mafate7.net or call +96871533553. Include your order number, the email address used for the purchase, and a detailed description of the issue you are experiencing.
Our customer support team is available Monday through Friday, 9 AM to 5 PM (Local Time).
9.3 Refunds
We do not offer cash refunds for software license purchases. Our policy is to provide a replacement license or to assist you in resolving the issues you are experiencing. If a replacement license is not possible, we will work with you to find an appropriate solution.
9.4 Verification
In order to understand and address the issue, we may request additional information or details about the problem you have encountered. This may include screenshots, error messages, or other relevant information. Please provide all requested information promptly to ensure a smooth and quick resolution.
10. Countries Served
Our services are available to customers in the following countries:
- Algeria
- Bahrain
- Egypt
- Jordan
- Kuwait
- Oman
- Saudi Arabia
- United Arab Emirates
11. License Agreement
Please review the specific terms and conditions of the software license agreement provided with your purchase for additional details on your rights and responsibilities.
